Frequently Asked Questions

Turnaround time for an order is usually between 7 - 10 business days after it is placed. If your photo requires any editing, or you request a proof before printing, the turnaround time may increase.

Due to extremely high volumes during the holiday season, we will process orders in approximately 10 - 13 business days (Mon-Fri) lead time. If you are concerned about meeting a holiday deadline please consult with customer service prior to placing your order. We do offer Rush Options so please contact customer service if your order is time sensitive or if you have any further questions.

We accept Visa, American Express, MasterCard and Paypal. 

The best file format to send to us is a high resolution jpg or tif, but will accept .jpg, .jpeg, .pdf, .png, .tif, .tiff. We recommend photos sent at 300 dpi to ensure a high quality print.

We have spent years perfecting our process of treating and printing on the highest grade plywood. One of the reasons we are the industry's best in wood printing is because we print onto a gessoed wood surface, allowing our colours to remain vibrant while having the wood grain show through. This is what gives our wood panels a very natural and earthy look. We also use UV coating in our ink so it protects against sun exposure. Our prints are durable, vibrant and turn your photos into works of art!

We recommend light colored photos (ex: open skies). The less ink that is used, the more the wood grain will show through!

Blue Thistle prints are easy to care for! Use a damp rag and simply wipe them off!

All domestic orders can ship via FedEx or UPS. If you are shipping to a PO Box or Military Address, it must ship with Canada Post and we will send it that way by default. All International orders ship via FedEx. Please note: Blue Thistle does NOT pay for duties and taxes on international shipments. Because of the unknown time customs can take, we cannot guarantee delivery times on international orders. Please note: Shipping times are based on business days. See the shipping provider for Ground and International transit times.

In Addition to Canada, the United States & the UK, we ship to the following international countries: Australia, Bahamas, Belgium, British Virgin Islands, Denmark, Finland, France, Germany, Guam, Ireland, Italy, Luxembourg, Malaysia, Monaco, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, & Switzerland. Please contact us for specific country information.

We want you to be ecstatic about your Blue Thistle! If you are not satisfied with your order please contact us immediately.

See our return policy for more details.